Emerson OSI Monarch™ Platform Specialists

Focused, specialist-level support for one platform: Emerson's OSI Monarch™.

We don't spread ourselves across every SCADA/EMS/ADMS platform on the market. Intenertech focuses exclusively on Emerson's OSI Monarch™ platform — so our depth runs deeper than a generalist integrator's ever could.

System AdministrationMigrationsPatching & UpgradesConfigurationSupport & TroubleshootingTraining
Service Catalog

Six disciplines. One platform. Emerson's OSI Monarch™.

We provide day-to-day and long-term administration of your system — keeping SCADA, EMS, and ADMS applications running reliably for your operations team. The grid doesn't stand still, so the system can't either: as new lines, RTUs, and ICCP links come online, we keep the network model and databases current — following your team's own workflows, processes, and procedures.

What we cover:

  • User account & access management
  • New device onboarding — RTUs, new lines/feeders/tie-lines, ICCP links, generation units, internal/external model data & more
  • Database updates as the grid grows
  • Server & application health monitoring

Typical deliverables:

  • System health assessment reports
  • Updated network model, database & device inventory records
  • Access control & administration documentation
  • Administration runbooks & SOPs

We migrate utilities from other SCADA/EMS/ADMS vendors onto Emerson's OSI Monarch™ platform — converting displays and databases so your operational data, logic, and history make the move with you.

What we cover:

  • Display & database conversion — SCADA, network model, contingencies & alarming
  • User access & permissions (AORs) migration
  • FEP, ICCP & calculation logic conversion, and more
  • Proprietary tooling to speed up database conversion
  • Side-by-side database comparison & validation tools
  • FAT/SAT support, including test-readiness fixes

Typical deliverables:

  • Converted databases & displays
  • Database comparison & validation reports, by application
  • FAT/SAT test scripts & results
  • Migration runbook & cutover plan

Whether you need new functionality, need to meet a compliance deadline, or just need to fix bugs, we manage the full patch and upgrade lifecycle for your system — validating every change in a test environment before it reaches production.

What we cover:

  • Test-environment patch & upgrade validation
  • FAT/SAT support for the new version
  • Custom calculation & display testing, fixes & improvements
  • New product installation & database conversion, as needed
  • Client software updates
  • New license installation & database expansion

Typical deliverables:

  • Patch/upgrade validation reports
  • FAT/SAT test scripts & results
  • Updated calculations & displays for the new version
  • License & database expansion records

We configure and build your displays, databases, and calculations around how your operators actually work — sharpening situational awareness and speeding up decision-making, not just checking a configuration box. That spans everything from single-line diagram design to the complex real-time calculations and custom logic your system needs to meet new regulatory requirements.

What we cover:

  • Display & HMI design, build & configuration
  • Real-time & historical database design, build & configuration
  • Custom calculations & application logic
  • Interfaces with customer & third-party applications
  • Regulatory & compliance-driven calculation updates (NERC, FERC, ISO/RTO) & more

Typical deliverables:

  • Automated alerts & notifications tuned to operator workflow
  • Updated displays & shared display libraries
  • Display-linking mismatch reports
  • Optimized, no-code user calculations
  • Custom applications that close compliance gaps, and more

When something isn't behaving as expected, you don't have to figure it out alone. We diagnose root causes across your system — from state estimation anomalies to display and data issues. Where the fix is configuration-based, we resolve it directly. Where it turns out to be a genuine software defect, we do the diagnostic legwork — gathering logs, reproduction steps, and root-cause findings — and build the support case so it's ready to act on the moment it reaches the vendor. We stay engaged throughout, so your team always has a direct line of support alongside the vendor process.

What we cover:

  • Real-time performance troubleshooting
  • State estimation & data quality diagnostics
  • Display & calculation debugging
  • Process crash-loop & instability diagnostics — constant restarts
  • Runaway log growth & disk-space issue diagnostics
  • Root-cause triage — configuration fix vs. vendor escalation

Typical deliverables:

  • Configuration, databases, displays & calculation fixes
  • Root-cause analysis reports
  • Vendor-ready support ticket packages — logs, reproduction steps & findings
  • Preventive recommendations

We train operators and administrators on OSI Monarch™ systems and workflows — including building out scenarios on your Operator Training System (OTS) — so your team can run day-to-day operations, and handle the unexpected, with confidence, not dependence on outside support.

What we cover:

  • Operator training programs
  • Administrator & SME training
  • OTS scenario development — normal, abnormal & emergency conditions
  • Custom workshops

Typical deliverables:

  • Ready-to-run OTS scenarios
  • Post-training competency assessments
Regulatory & Compliance-Driven Updates

When new compliance requirements outpace your current OSI Monarch™ version

NERC, FERC, ISO, and RTO requirements evolve faster than software release cycles. We create, modify, and convert the sophisticated calculations and custom programs your SCADA, EMS, and ADMS applications need — so when your current version doesn't yet support a new requirement natively, you're not stuck waiting on a vendor roadmap to stay compliant.

FERC Order 881 — Ambient-Adjusted Ratings

We update rating logic, seasonal profiles, and real-time ambient-adjusted rating calculations so your EMS reflects the new FERC 881 requirements.

MISO UDE for Dispatchable Intermittent Resources

We update the deviation-threshold calculation logic behind MISO's Uninstructed Deviation Enhancement (UDE) for DIRs to reflect the new methodology.

EXE_T & DFE_T Tolerance Band Tightening (12% → 4%)

As EXE_T & DFE_T tolerance bands for DIRs (wind and solar) tighten from 12% down to 4% of the average setpoint, we update the underlying EMS calculations and validation logic to keep resources within the new window.

Beyond These Examples

Any regulatory or market-driven change that requires new formulas, logic blocks, or application updates — when your current SCADA/EMS/ADMS version doesn't support it — we can build it.

Ways to Work With Us

Engagement models built around how your team operates

Whether you need a second opinion on your OSI Monarch™ environment or a full delivery team, we scale to fit the shape of the problem.

Advisory Consulting

Short-term, high-leverage engagements — architecture reviews, second opinions, and strategic roadmapping.

Embedded SME Support

Our engineers integrate directly into your team for the duration of a project or an ongoing operational need.

Project-Based Delivery

End-to-end ownership of a defined scope — from design through commissioning — with clear milestones.

Ongoing O&M Support

Continued SME availability after go-live — for tuning, troubleshooting, and workflow refinement.

Not sure which service fits your project?

Tell us where you are today — assessment, design, or mid-project recovery — and we'll help you map the right scope.